- Leveraging top-to-botom commitment to the world-class performance
- Driving an excellence mentality deep into the organization that increases the organization’s ability to meet and exceed high performance expectations
- Identifying transferable top performer skills and behaviors at all levels of the company
- Implementing training, and coaching and accountability systems to steadily increase top performer habits throughout the organization
- Uncompromising commitment to follow-up to ensure that the transferred skills and habits become ironed in
- World leader at helping sales and customer service organizations become world-class
- Authors of the 15-week Los Angeles Times bestseller “If You’re Not Out Selling Your’re Being Outsold”
- Scaliable to any size project anywhere in the world
- World-class consultants, coaches and trainers with real world experience in sales and customer service
- We do things fast!
- Develop leaders within the organization
- Guaranteed results
- Our Capabilities
- How do you build a world-class call center?
- How do you build a world-class sales organization?
- How do you build a world-class customer service organization?
- Our Process
- 1. Focus on fundamentals
- 2. Top-down execution
- 3. Relentless training and reinforcing the best practices
- 4. Performance improvement process
- 5. Coaching for performance improvement
- 6. Intense client focus
- 7. Speed
- Our Consultants
- Michael St. Lawrence President
- Brian Lowery Executive Vice President
- G.A. Bartick Senior Vice President
- Matt Hawk Senior Consultant
- Kent F. McDougall Senior Consultant
- Mark Woodland Consultant
- Alan Himmelreich Consultant
- Brian Quinn Consultant
- Paul Bartick Director of Content
- Anthony Malach Director of Technical Services
- Our Client Results
- Adelphia
- Pacific Bell (SBC)
- HomEq Servicing
- Maly’s
- Wachovia
- Enterprise rent a car
- Devry
- Bank of America
- ATA
- American Online
- West
- United California bank
- Transamerica
- LA Clippers
- UBS
- Midwest Centers
- Our Client Testimonials
- America Online
- Educaid (Wachovia)
- Sanwa Bank
- CPS
- Cougar Mountian
- Dodgers
- National Convention Organizer
- International Internet Service Provider
- Midwest Center
- Nationwide papers
- Rand Brothers & CO., Inc.
- The OutSell Site Visit
How to Build World-Class Performance
- World-Class Sales
- World-Class Customer Service
- World-Class Call Centers
- Build High Performance
- Execute Your Game Plan
- Avoid Mistakes
- OutSell Resources
- Mojo Rising: Driving A High Octane Sales Culture
- Fired With Enthusiam
- Under Construction
- Selling Fundamentals That Never Changee
- Make Alternative New Business Development Calls
- Vision
- Developing Than Eagerness to Give
- What The Masters Say About Excellence
- Working With Resistant Reps
- How to Structure a Great Sales Meeting